Showing posts with label clients. Show all posts
Showing posts with label clients. Show all posts

Tuesday, October 6, 2015

7 Ways to Upgrade the Waiting Area

 When it gets busy, it's stressful worrying about the line of customers waiting to get their beauty services done. No one likes waiting and it's human instinct to naturally feel like they are more important than others. Creating a comfortable atmosphere for the customers to relax while they wait will help prevent irritation and frustration.

1) Spacious and Enough Comfortable Seats 
Let me tell you how flustered I got once when entering into a salon where the waiting area is so small and crammed. I had to stand in a corner once to wait because there was not enough seats to share. Did not enjoy that experience at all! 

2) Reading Shelf 
I'm pretty sure the salon is the only place I have enough time to sit back and catch up on my reading like what is in these days and what crazy drama the Kardashians are getting into.

3) WHY NOT Add a Beverage Area? (either a small bar, mini fridge, or a drink stand)
We already know drinking a small glass of wine can really loosen us up and helps us relax.
I've been to a salon in California before where they have a mini bar in the waiting room. I was midway finishing up my glass of wine when one of the technicians called my name to provided my spa services. I must say, the wait did not seem that long at all!! I was too relaxed and bubbly by time I plopped my butt on one of those pedicure spas heehee.. maybe that's why they only offered 1-2 alcoholic glasses per customer ;) I see what they did there.

4) Polish Display 

PLEASE make room for the polish display area. This has got to be the most important area for your customers to decide on what color that will really bring out attention so that the cute guy at the coffee shop will finally realize them to come up and give them that compliment they have been writing in their dream dairy for days.
BEWARE..if your crush does come up to you to compliment how awesome your nails look..50/50 chance he isn't into you but legitimately into your nails so that he can copy your color to impress his boyfriend. 

5) But 1st, Let Me Take a SELFIE
I thought this was hilarious when I saw this on +Whale Spa 's Instagram. Let me ask you.. how many times have you taken pictures of your nails to brag to everyone how fabulous your nails look and posted it on some social network?? GUILTY ;) This Mani Cam is a BRILLIANT idea to bring your salon higher up the chart on social media and also give your clients ideas on what they should get done on their next visit.

6) Nail Care To-Go
People go to the salon to get beauty-fied and cleaned-up. Once they are done they want to maintain the care of their pretty nails. Salon professionals are great at what they do and are highly educated in the beauty industry. So having that gift, it is nice to share. Displaying a shelf of nail-care products benefits the salon and their clients. 

Ideas of What to Display:
- Nail Kit: they can use this at home or bring it with them for each visit 
(Nail File, Buffer, Mini Pumice, Nipper, Cuticle Pusher)
- Cuticle Oil, Polish Remover, Small Jar of Cotton, Top/Base Coat, Tweezers
- Nail Treatments: Anti-fugal, Nail Strengthener, Callus Remover, Cuticle Remover, Nail Protein,..etc 
- Seasonal Polish Collections 
- Lotions, Scrubs, Masks

7) Salon POS System
Quit stressing when it comes to managing and organizing your salon business. Adding this Salon POS System will make it easier to keep track of everything. 

Call or Email ATL Nail Supply to order your POS system now! (888) 998-8765 / atlnailsupply@gmail.com
Use PROMO Code for a $250 Rebate : ATLSUPPLYMX715


Benefits:
- Keeps track of which technician is up next to provide services. Manage technician service count and total

- Waiting List: Informs which customer is next and gives the options for them to request for a certain technician or what is "next available". Prevents any confusions with first come first serve.

- Appointment Book: Making an appointment or re-scheduling is easy breezy! Keeps the technician's calendar organized while making their lives easier by automatically emailing customers reminders of their appointments. It can print our daily, weekly, or monthly appointments for technicians. Saves customers contact information and keeps track of the services they get from each visit

- Payroll: Easily done in minutes! Saves a lot of time with it's advance technology to accurately calculate each technician split percentages. Informs the technicians the amount of tips they made within that day. 

- Gift & Loyalty Program: Reward your customers by adding them in the Loyalty Program. Gives them points for each visit. Print your own gift cards for the customers to give to their friends and family to also enjoy the salon they love!!




Lots of Love,

Thursday, September 10, 2015

Benefits of SNS Nail Products & How to Encourage Clients to Try It!

The Signature Nail Technique has been rising over the years and the profits of salon's who have introduced the products to their clients. 
Let's just say, if a Gel and an Acrylic made a baby, their baby would be SNS! And like any baby, they are healthy, light weight, and natural. 


Benefits on SNS:

  • ODORLESS: the fumes won't burn your eyes or nose
  • NO LIQUID or UV LIGHT NEEDED: ditch the waiting time under the UV light! Once you apply the Top Coat, your finished nails will dry within seconds!
  • LIGHT WEIGHT & DURABLE: acrylics are great because they are durable but the weight it puts on your nails are obvious..
  • LOOKS & FEELS NATURAL: not only does it look great, it feels great!! 
  • HEALTHIER FOR YOUR NAILS: makes the whole package since Calcium, Vitamin A, E, B5, D3 is added into it. The Base Coat that is applied first on the nails are already doing its job by applying nutrients to keep the nails stronger and growing faster. 
How to Get Clients to Love the Product:

1) PRACTICE, PRACTICE, PRACTICE!
We all know practice makes perfect. The SNS product is already perfect, it's just up to you to have the self-discipline to learn it. If you are already part of the ATL Nail Supply Loyalty Program, you will already know that we have the SNS Show every other month, well we try to. The shows are for you to get a better understanding and know the deeper details from every aspect of the product you have had questions about. If you can't make the shows, make an appointment with us and one of our professional associates, who have mastered the product, will be more than happy to have a one on one tutorial with you ~ (888)998-8765

2) To Get Clients to Love the Product, You Must Love it First!
You can't expect clients to want a new product they have never tried if they don't see you compassionate about the product you are selling. You need to practice, learn, and master the product before your clients will trust you with the benefits it provides. 

3) Make SNS #1 Priority When Clients Ask for Gel or Acrylics
If a customers asks for Gel or an Acrylic, show them the display of Gelous Colours you have. Let them know that, as a license nail technician, your job is to help your clients maintain healthy and beautiful nails. The product will not only last longer than an average gel polish on the nails but it will also release nutrients to provide the nail beds with strength rather than acrylics, which will only destroy and shed the nail beds. Once you get the clients to try SNS, the product will speak for itself.

4) Clients Only Want What They See Others Have
It's funny how human nature is. We often compare what others have from a trigger of an impulsive envious response. Since we are all guilty for feeling this type of way. Why not use it for the better good of your salon? When you get a client to try the product, seat other clients around her/him so that they can see the SNS product being used and how great it looks when finished. While doing their nails, use your teaching skills. Here are a few pointers on what you should mention.
  • Base Coat = has calcium 
  • Gelous Colour Powders = no added chemicals / has added nutrients / last more than 14 days / no damage on nail bed / soaks off easily with Acetone
  • Ask the clients how SNS feels on their nails. Does it feel light, look natural, and durable? 
  • How do they like the shine? If they mention how they like the shine on Gels better.. NO PROBLEM:) Apply a gel top coat on their nails, put it under the UV light, and VOLA the shine they want with the nutrients of SNS they need. 
  • Some clients are allergic to the harsh chemicals that are in many of the nail products out there.. but say no more! SNS is FORMALDEHYDE, TOLUENE, & DBP FREE!!

Tips:

a) Always wipe the brush of the Gel Top & Base on a clean piece of napkin to prevent debris and clumps in the bottles after you apply each coat.

b) Don't be afraid to use a lot of gel base on the nails.

c) Start with a lot of gel base on the brush and apply it 1/2 away from the cuticles in the middle. Brush all the way down. Then brush from the left side and gradually move to the right. Remove excess gel in the bottle and before dipping it back in the bottle, brush the nail one last time from the left to right. Wipe the brush on a the clean piece of napkin and then put it back in the bottle. 

d) Tips B & C will prevent the nails from getting bubbles trapped. 

e) Continuing Tip C: After you dip the nails in the Natural Set powder for the 1st layer of Gelous  Base Coat, Apply the 2nd layer of gel base 3/4 away from the cuticle using the same left to right stroke technique. The 3rd layer of gel base will be closer to the cuticle. This is to build a stronger foundation for the nails.

f) When doing SNS on fake nails, there will be 5 layers of Gel Base Coat on the nails, following with a dip in the Natural Set Powder for each layer.
    1) Horizontally in the middle, where the fake nails and the natural nail bed meets.
    2) Vertically, starting 3/4 away from the cuticle, brush 1 stroke in the middle all the way down. 
    3) Brush the gel base onto the vertical middle layer, making it a little wider. Closer to the sides of the nails but not all the way.
    4) This time brush all the way from the left to the right but still 3/4 away from the cuticle.
    5) Finally for the last layer, brush the whole nail. From the left to right stroke technique.

g) French Dipping Powder Container: On the side that marks the #1, will make a deeper dip for the french curve. On the other side that marks #2, will make the french dip less curvy. 

e) When applying the Top Coat, 1st layer should be light and applied faster (doesn't need to be perfect). Clean brush off on napkin and dip it back in the bottle for another coat. 2nd layer, brush it evenly on the nail closer to the cuticle. This 2nd layer can be applied slower and perfectly. 

f) When stroking any of the gels on the nails, make sure the brush is flat on the nail and stroked lightly. The brush should not be positioned at an angle or upwards.



Lots of Love,
ATL Nail Supply